Using Information Technologies to Empower and Transform
In business, many processes aimed
at improving 'efficiency' through technology have failed because they have not
taken into account just how much we rely on human skills, interpretation, and
'intangible value', that formal processes and technology do not - and often cannot - capture.
In public life, many
so-called 'eGovernment' initiatives have failed to live up to expectations where
emphasis has been simply on cost-cutting and job-reduction rather than giving
public officials and employees greater control over their work and delivering
greater value for a lower cost, whilst empowering people through use of good
In our private lives, we are faced with
increasingly complex technologies and often feel that we are losing control over
privacy and the way that we interact with other people and services.
With the principles of interoperability and use of open
standards central to my work, I am committed to developing, deploying and using
technology that puts the user back in control and makes technology a tool of the
user - not the other way around.